Frequently Asked Questions
If we are missing your tag, send us an email and we can add your idea to our growing list!
While we are not currently registered for NDIS, Remindables is a highly practical tool that was created to help children and adults develop independence in a daily task. If you do have NDIS, you can purchase Remindables using your Low Cost Assistive Technology budget or through your consumables in your core budget, if this aligns with your goals. If you, or your Plan Manager, requires an invoice prior to confirming your order, please email us directly so we can provide one.
This is really up to you - though consider that some individuals may feel overwhelmed if they need to remember too many items! Sometimes you may find that a person needs 3-5 tags, or perhaps you may only need one tag for a repeatedly forgotten item. We suggest you start small, to allow for time to learn how to use the tags. Experiment and see what works for you!
We have a shipping and handling flat rate fee of $10.50 for all purchases placed within Australia. Orders will be dispatched within 2-4 business days of purchasing (please be mindful of Victorian Public Holidays). Delivery time is subject to Australia Post standard delivery. All deliveries come with a tracking number. We also offer international shipping, however international orders must be requested through direct email correspondence so that shipping fees can be confirmed, dependent on your location and your country’s freight costs.
NB. Please be aware that during busy times (i.e. Christmas) there may be some delays on deliveries with Australia Post. You can always track your package with the tracking number that is sent.
Link to your shipping policy.
We do not refund change of mind purchases, however on the rare and unexpected occasion your item is delivered to you damaged or faulty, please first email us at so that any issues can be resolved quickly (Please include photos displaying the fault).
Link to your returns policy.
Our tags are made from 100% recycled material. They are 0.6mm thick, 100% carbon neutral, 100% tree-free and made locally in eastern Melbourne. They are printed using UV inks - making them durable and water and sun resistant.
We’ve tested our Remindables strap on children, and adults, of varied ages and abilities. We’ve found that children from 3+ years can easily operate the press stud, and remove and replace tags onto the strap. We have specifically designed the tags to be easy to flip and move between little fingers with varying levels of dexterity.
Definitely! So far we have shipped to Singapore, America, England, Canada and New Zealand. International orders must be requested through direct email correspondence so that shipping fees can be confirmed, as they are dependent on your location and your country’s freight costs.
We are always asking for suggestions for new designs and welcome any ideas. Lots of people email us ideas and we add these ideas to our growing list!
Along with our standard tag designs, we have also included a blank tag that can be used to suit your own ideas and needs. TIP - use a grey lead pencil to allow for multiple use!
If you find that your tags become dirty, be sure to gently spot clean them with warm water. Do not use abrasives, petroleum based cleaners, detergents, lemon and/or essential oils, as this may remove the printed image from the tag.
There are currently 170+ different tags available for purchase (as well as multiple sets). Some of these tags represent tangible items that frequently need to be packed into a bag. Other tags represent activities or events that need to be remembered for that day.
Our Remindables strap can attach to a range of school bags and handbags. The eye of the swivel hook is approximately 3mm in diameter. In the rare case that the hook does not fit directly onto your bag, we suggest you consider attaching a split key ring first. These can be easily sourced from your local hardware store. Alternatively, try tying some thin rope onto the bag first.
0-100!
No child is too young and no adult is too old to learn these skill! We believe in giving children age appropriate tasks, so initially young children may rely heavily on you to help them pack their bag, or get ready for their day. It can often be easier and quicker to pack your child’s bag for them, however teaching them early to complete tasks themselves, develops their independence which is a life skill.
Our strap is made from bespoke Australian leather, a durable natural product. Our leather strap has been carefully and thoughtfully designed, and also hand crafted, ensuring time and the utmost care is placed into personally assembling each strap that is purchased. Due to the handmade nature of our leather strap, please understand that the strap is unique, therefore subtle imperfections and variations may exist. These variations have no effect on the functionality of the product. Images that are displayed through our site are representative of the product you will receive, and are therefore not exact replicas.